What are the Delivery Methods and Delivery Charges?
Our normal delivery method will be via Royal Mail Services on business contract. 'Standard Delivery' has proof of postage in place. 'Courier' and 'Special Delivery' are both fully trackable services, so should you not receive your parcel we are in a position to follow-up and resolve this. With both Courier and Special Delivery options a signature is required on all deliveries made. In the case of heavy parcels or larger parcels the method used will be courier services - we utilise a number of different courier options dependant on product type, location & time of ordering. In all cases with courier delivery options a signature is required on receipt. In the case of all deliveries it is necessary for us to pass on your name and delivery address details to the courier handling the delivery, in some cases a contact telephone number may also be supplied.
PLEASE NOTE: Orders for in-stock items placed before 2pm Monday to Friday (excluding Bank Holidays) will be dispatched the same working day. Orders placed after 2pm or on a weekend or Bank Holday will be dispatched the next working day.
UK Standard Delivery uses Royal Mail First Class and delivery will normally be 1-3 business working days after confirmed receipt of your order and payment. We would advise all our customers to allow up to 10 business working days for receipt of goods - after order confirmation - to avoid disappointment. If you need your order delivered within a week to 10 days we would advise using either our UK Special Delivery or UK Courier options.
UK Special Delivery will normally be 1 business working day after order confirmation. This method offers a fast delivery timespan.
UK Courier Delivery will normally be 1 working day after order confirmation (2 days for orders to non-Mainland UK). This method offers our fastest business working day delivery timespan.
UK Saturday Special Delivery will be delivered on orders placed on a Thursday or Friday (before 2pm) for delivery on a Saturday in the UK Mainland area. This method offers a guaranteed Saturday delivery.
Overseas Delivery will normally be delivered in 7 to 10 business working days. It is essential that you allow this period of time for receipt of your goods.
In all cases we aim to contact you by email to confirm receipt of your order - this is an automatic response and it is therefore essential that your email address is input correctly at point of order.
- UK Standard Delivery Â£3.95 per order (FREE on orders over Â£49.99)
- UK Special Delivery Â£6.95 per order
- UK Courier Delivery Â£8.95 per order
- UK Saturday Special Delivery Â£12.95 per order
- Royal Mail Europe Delivery Â£14.95 (Minimum charge per order)
- Royal Mail Rest of the World Delivery Â£19.95 (Minimum charge per order)
Europe and Overseas Delivery to be advised via email on receipt of order. Always choose Royal Mail Europe Delivery for European Delivery and choose Royal Mail Rest of the World Delivery for ALL other Overseas Delivery, as this will be the minimum payment required to deliver outside the UK. We will contact European and oversees customers if the delivery costs will be more due to the size or weight of your package.
NB: Should we be unable to meet our agreed delivery date we will contact you to agree an alternative. Should this be unacceptable to you, you can cancel your order without any charge or further obligation.
PLEASE NOTE: Due to Royal Mail's recent changes to their services some of our items are either too large to be sent via Royal Mail or are on their Restricted or Prohibited List and those items can only be sent out via our Courier delivery option. These items are marked as such in their descriptions and if you add them to your basket your only available delivery option will be Courier - Large or Restricted Items which cost Â£8.95. These items can also only be shipped to addresses in Mainland UK, unfortunately we will be unable to supply these items to the Highlands, Channel Islands, Isle of Wight, Northern Ireland etc.
Cancellation Rights & Returns Policy
We have aimed to show the highest quality images of products to give you the best possible reflection of the item you are purchasing. We also offer you a request and contact service, so if you are in any doubt you can ask us for more information before placing your order and we will be more than happy to supply you with further details. We guarantee to respond to your enquiry and let you know, we never leave our customers in the dark!
Email us at: firstname.lastname@example.org
Email us at: email@example.com